Frequently Asked Questions
Do you ship worldwide?
Yes, the company we use to create our products (Inkthreadable) can ship any order worldwide. International parcels are sent either through Royal Mail, DPD, USPS or P2P depending on the shipping method/destination.
When will my products be dispatched?
The typical turnaround time is 7 working days, so your products will be dispatched within this period. In the unlikely case of an item being out of stock, we’ll contact you with an update to detail the delay.
What do I do if the product is faulty?
Whilst rare, it does occasionally happen. Simply email us with a photo and description of the fault and we’ll arrange a replacement or refund. Product faults reported 28 days after dispatch can only be replaced, not refunded.
Is the clothing eco-friendly and sustainable?
Yes. The company we use to create our products use the Stanley/Stella brand – a recommended brand if you’re after eco-friendly products, since all of their products are made from organic cotton or recycled polyester.
How much is shipping?
Shipping costs vary depending upon where you’re located. They can be calculated as follows:
- UK: £3.95
- Europe: £7.95
- USA & Canada: £9.95
- Australia & Rest Of The World: £14.95
Our products are made in and shipped from the UK; the shipping costs are per order (not per item) so adding items to your order and/or buying in bulk makes it more cost effective!
Do you accept returns or exchanges?
Each product is printed to order, so unless there is a fault with the item we don’t accept returns or exchanges.
What are the wash care instructions for the garments?
For all garments, we advise you follow these instructions for washing and drying:
Wash at 30 degrees celsius, inside out.
Do not tumble dry.
Do not iron over any print.